When you purchase a software license for RPG-Alive, the first 90 days
of maintenance services are included. Maintenance services include upgrades,
technical support, and software authorization changes.
When maintenance services are about to expire, we will notify you and
provide the opportunity to renew them at the annual maintenance rate.
Renewal is not mandatory.
Maintenance services may also be prepaid at the time when the software
license is purchased. If maintenance services are prepaid, they will be
in effect for 1 year and 90 days after the software license order.
Profound Logic Software, Inc. will from time to time update the RPG-Alive
software to make it compatible with the newest improvements of the RPG
language, to correct defects, or to add various enhancements. A license
covered under maintenance services is entitled to all such upgrades at
no additional charge.
While an RPG-Alive software license is covered under maintenance services,
Profound Logic Software, Inc. will provide technical support in order
to assist in the implementation of RPG-Alive. We will try to troubleshoot
and resolve your problem as quickly as possible. All technical support
inquiries will be answered within 1 business day.
Software Authorization Changes
When you purchase a software license for RPG-Alive, you will receive a registration
executable program and authorization
instructions, which will permanently enable the RPG-Alive software to
run on the licensed AS/400 or iSeries Server. To transfer the license
to a new AS/400 or iSeries Server, you will need to receive new authorization
instructions from us. While the license is covered under maintenance services, we will
provide such new authorization instructions at no additional charge if you stay within
the same processor group, or we will charge the difference for a higher processor group.
If the software license is not covered under maintenance, you will be required to purchase
a new license at list price.
Additional Users or New PC's
A registration executable program and the appropriate authorization instructions will be required when installing RPG-Alive on a new PC.
If the registration executable program has been misplaced, it can be obtained
through the RPG-Alive website provided that the customer is on an active maintenance agreement.
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